Terms of Service

Thank you for choosing EQ Flow ("we," "our," or "the Service"). These Terms of Service ("Terms") govern your access to and use of EQ Flow's emotional wellness platform, including our website, mobile applications, and all related services.

By accessing or using EQ Flow, you agree to be bound by these Terms. If you don't agree to these Terms, please don't use our Service.

1.1 What EQ Flow Does

EQ Flow provides tools and features to help you:

• Track your emotions — daily check-ins to monitor your emotional state over time
• Discover patterns — AI-powered analysis to identify emotional trends and triggers
• Build awareness — insights and visualizations of your emotional landscape
• Practice wellness — guided meditations, journaling, and exercises
• Set visions — define the felt sense of the state you want to live from
• Track growth — progress monitoring across all dimensions

1.2 What EQ Flow Is NOT

1.3 Emergency Situations

We take your privacy seriously. Your sensitive data is protected through AES-256-GCM encryption:

• Journal entries, check-in notes, vision plans, and meditation reflections are encrypted with your personal encryption key
• Your encryption key is derived from your account and is unique to you
• We cannot access, read, or recover your encrypted content

2.2 What We Store

Encrypted (private to you):

• Journal entries and personal notes
• Free-text content in check-ins
• Vision planning details
• Meditation session reflections
• Sensitive AI analysis fields (insights, alignment notes)

Not encrypted (used to provide the service):

• Emotional intensity ratings (1-10 scale)
• Selected emotions from our predefined taxonomy
• Check-in timestamps and frequency
• Context categories (work, relationships, health, etc.)
• Somatic awareness data (breathing, body, mind, energy scales)
• Account information (email, name)

2.3 AI Processing

We use Anthropic's Claude AI to provide personalized insights:

• Your emotional patterns and context are temporarily processed for analysis
• Personal identifiers, credentials, and payment information are never sent to AI
• Anthropic does not use your data to train their models and does not retain it beyond processing
• User identifiers are anonymized via SHA-256 hashing before AI logging

2.4 Data Ownership & Deletion

• You own your data — all emotional data, insights, and content you create belongs to you
• Export all your data anytime from Settings
• Request account deletion and all data will be permanently removed within 30 days
• We recommend exporting your data regularly as a personal backup

3.1 Account Creation

• You must be at least 18 years old to use EQ Flow
• You must provide accurate, current information
• You are responsible for maintaining account security
• You may not share your account with others
• One person per account (no shared accounts)

3.2 Acceptable Use

You agree NOT to:

• Use the Service for any illegal purpose
• Impersonate others or provide false information
• Harass, abuse, or harm other users
• Attempt to hack, reverse engineer, or compromise the Service
• Use automated tools (bots, scrapers) without permission
• Sell, resell, or commercialize the Service

3.3 Account Termination

We may suspend or terminate your account if you violate these Terms, engage in fraudulent or illegal activity, or abuse the Service. You may close your account at any time from Settings.

4.1 Free Features

EQ Flow offers core features for free, including unlimited daily check-ins, emotional tracking, AI insights, meditation library, journaling, and vision planning.

4.2 Premium Features

Premium subscriptions may offer additional features such as advanced AI analysis, expanded content library, extended data history, and priority support.

4.3 Billing & Cancellation

• Subscriptions renew automatically unless canceled
• Prices are stated in USD and may change with notice
• You may cancel your subscription at any time
• Access to premium features continues until the end of your billing period
• No refunds for partial billing periods

5.1 Our Content

EQ Flow's platform, design, code, features, audio content, and branding are owned by us and protected by copyright, trademark, and other intellectual property laws.

5.2 Your Content

• You retain ownership of all emotional data and content you create
• You grant us a license to process your data solely to provide the Service
• We will not sell or share your content with third parties for marketing
• Aggregated, anonymized data may be used for research and service improvement

5.3 Feedback

If you provide suggestions, ideas, or feedback, we may use them to improve the Service without obligation or compensation.

6.1 Service "As Is"

EQ Flow is provided "as is" and "as available" without warranties of any kind, express or implied. We do not guarantee the Service will be error-free, secure, or always available.

6.2 Health Disclaimer

6.3 Third-Party Services

We use third-party services (AI processing, authentication, hosting). We are not responsible for their performance, availability, or policies.

6.4 Limitation of Liability

To the maximum extent permitted by law, EQ Flow and its operators shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the Service, including but not limited to loss of data, loss of profits, or damages arising from reliance on any content or insights provided by the Service.

7.1 Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by email or in-app notification. Continued use after changes constitutes acceptance of the updated Terms.

7.2 Changes to Service

We may modify, suspend, or discontinue features at any time with or without notice. We will make reasonable efforts to notify you of significant changes.

7.3 Service Availability

We reserve the right to suspend or terminate the Service for maintenance, legal requirements, or business reasons. We will provide advance notice when reasonably possible.

8.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the United States and the state in which EQ Flow operates, without regard to conflict of law provisions.

8.2 Dispute Resolution

Any disputes arising from these Terms or the Service shall first be attempted to be resolved through good-faith negotiation. If unresolved, disputes shall be settled through binding arbitration in accordance with the rules of the American Arbitration Association.

8.3 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

8.4 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and EQ Flow regarding the Service and supersede all prior agreements.

8.5 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

If you have questions about these Terms, contact us at:

support@eqflow.app

By using EQ Flow, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.